Terms of use

Terms of Use Last updated: 16 November 2026 These terms govern your use of Tobiya Marketplace at tobiyamart.com and the Tobiya mobile app (the "Service"). By creating an account or using the Service you agree to them. If you do not agree, please do not use the Service. 1. WHO WE ARE Tobiya Marketplace is an online platform that connects buyers and sellers in Ethiopia. Tobiya does not sell its own goods. Contracts of sale are between the buyer and the seller. Contact: [email protected]. 2. YOUR ACCOUNT You must be 18 or older and able to enter a binding contract. Give accurate information and keep your sign-in details secret. You are responsible for everything done through your account. Tell us at once if you think it has been misused. One person or business may have one personal account. 3. POSTING ADS - You may post only items and services you are entitled to sell, with honest descriptions, real photos and the true price and condition. - Prohibited items, scams, misleading or duplicate ads, and ads that break the law are not allowed. See the Prohibited items page. - Some categories need a verified business, extra documents or a posting fee. Fees are shown before you pay. - We may review, reject, edit, hide or remove ads and suspend accounts that break these terms or the law. - You keep ownership of your content. You give Tobiya a free, worldwide licence to host, display, promote and distribute it on and for the Service. 4. BUYING AND SELLING - Meet in a safe public place, inspect items before paying and be wary of advance payments. Read the Safety centre. - For orders placed on Tobiya, payments go through the payment partners shown at checkout. Sellers must deliver what was ordered. Returns and refunds follow the Refund and return policy and the shop's own policy. - Tobiya Protect and dispute handling apply only to eligible orders paid through Tobiya. Deals made outside Tobiya are at your own risk. - You are responsible for any taxes, licences and legal requirements that apply to your sales. 5. SHOPS AND SELLERS Shops must be verified and accept the Seller agreement. Subscription plans, promotions and fees are described when you buy them and in the Promotion terms. Fees already paid for a service that was delivered are not refundable unless the law or these terms say so. 6. WALLET AND PAYMENTS Wallet credits can be used for fees and promotions on Tobiya. We may hold or reverse payments we reasonably suspect are fraudulent, mistaken or unlawful. Payments are processed by licensed third-party providers whose terms also apply. 7. REVIEWS AND MESSAGES Reviews and messages must be honest, lawful and respectful. No harassment, hate speech, threats, spam, fake reviews or sharing of other people's private information. See the Review policy. 8. ACCEPTABLE USE Do not: break the law; impersonate anyone; scrape or copy the Service at scale; attack, overload or probe our systems; bypass security; use the Service to launder money or defraud others; or interfere with other users. 9. OUR PROPERTY The Tobiya name, logo, design and software belong to us or our licensors. You may not copy or reuse them without permission. 10. THIRD-PARTY SERVICES AND LINKS The Service may link to or use third-party services such as Google, Telegram and payment providers. We are not responsible for them, and their terms apply. 11. NO WARRANTY The Service is provided "as is" and "as available". We work hard to keep it safe and running but do not promise it will be uninterrupted, error-free or that every user or ad is genuine. 12. LIMIT OF LIABILITY Tobiya is a platform and is not a party to deals between users. To the fullest extent the law allows, we are not liable for the quality, safety, legality or delivery of items, for the conduct of users, or for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law. 13. SUSPENSION AND ENDING You may delete your account at any time from your account page. We may suspend or end access if you break these terms, put others at risk or the law requires it. Terms that by nature should continue (such as ownership, liability and disputes) continue after your account ends. 14. PRIVACY How we handle personal data is explained in the Privacy Policy. 15. CHANGES We may update these terms. The new version applies from the date shown. If you keep using the Service after a change you accept it. For major changes we will notify you. 16. GOVERNING LAW AND DISPUTES These terms are governed by the laws of the Federal Democratic Republic of Ethiopia. We encourage you to contact [email protected] first so we can try to resolve any issue. Courts in Addis Ababa have jurisdiction, unless the law gives you the right to go elsewhere. 17. CONTACT Tobiya Marketplace, Addis Ababa, Ethiopia Email: [email protected]